Information for New Patients

At Olds Pet Clinic we want to ensure every new patient has an excellent experience with their vet. Call us to arrange an appointment and we will provide you with all of the information you need to make your first visit a smooth one.

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What To Expect on Your First Visit

Knowing what to expect during your first visit will help to ensure things go smoothly - for both you and your pet. At your first appointment, our team will begin by creating a patient and client profile and you will officially join our family. 

'Nose to Tail' Exam

At your first appointment our team will perform a full 'nose to tail' examination of your pet! We take a look at your pet from head to tail and get a good assessment of your pet's overall physical health.

Review of Your Pet's Health History & Lifestyle

At your first visit, we'll also review your pet's medical history and lifestyle, and will take time to address any questions and concerns you may have. 

Office FAQs

These Frequently Asked Questions will help you understand more about our office policies, appointment booking and payment options.

  • What types of payment options are available?

    Payment in full is required at the time services are provided or upon discharge of your pet. We accept payment by debit card, MasterCard, Visa, and cash.

  • Are there financing options available for my pet’s care?

    Financing options include pet insurance, PayBright and PetCard.


    With, PayBright, clients are able to move forward with their pet’s treatment today and pay over time using our convenient payment plans.

    PayBright can help you cover any veterinary expenses you may be facing - using leading technology to make the process fast and easy. With PayBright, you have access to a variety of lending options. Applications can be submitted 24 hours a day, 7 days a week and you can receive pre-approval without impacting your credit.


    Petcard offers a simple and affordable way to finance the treatment or product your pet needs and it allows you to get it without delay. Petcard's veterinary financing programs ensure that you don't delay the treatment your pet needs due to cost concerns by offering you a variety of financing terms with convenient monthly payments.

  • What are the features at your hospital?

    Hospital features include:

    • Convenient Location
    • Free Parking
    • Spacious Waiting Room
    • Wheelchair Accessible
    • In-House Laboratory
    • Automated Appointment Reminders
    • Multi-Pet Appointments
    • Online Booking
    • Online Store / Pharmacy
    • Phone Call Appointment Reminders
    • Relaxed Environment
    • Same-day Appointments
    • Short Wait Times
  • Do you offer behavioural counselling?

    We will discuss breeding and behaviour with owners, but often we refer to service providers with expertise in these areas.

Informations for New Patients | Olds Pet Clinic | Olds, AB